As someone who is committed to open and transparent communications, especially with employees, I was really impressed by this video segment presented by Ragan. It's about how Starbucks handled layoffs. I would like to highlight two best practices that stand out in my mind:
1) Brainstorming with colleagues all the questions that will be on the minds of employees.
2) Holding meeting/event with displaced employees and their families a week after the action to network and ask questions. Such a move allows employees to fully digest what has happened to them.
Check out the video.